In The Bahamas today, there are many cellular phone subscribers. Cellular phones have made the process of communication easier, faster and more convenient for users and the persons who want or need to contact them.
However, for some people, a cellular phone can become an expensive burden if not understood or used wisely.
Lisa Bellot, Consumer Affairs Officer for the PUC offers a number of suggestions to help consumers get the best value from their cellular phones.
“The most important thing cellular phone users must remember is every time you make or receive a call on your cellular phone you will be billed,” she said. “Most companies charge by the minute so you should be aware of the time you spend on calls – minutes add up – and you will be responsible for paying the bill at the end of the month.”
She advises that consumers be aware of all costs and rates associated with their cellular phones.
“Evening calls are generally less expensive than calls made during the day,” she said. “However, if your plan offers long-distance service rates, you will be billed for both your long-distance and your air-time rate.”
Bellot emphasizes that consumers should use discretion with their cellular phone number, as they pay for calls received as well as calls made.
Also, it may be helpful to use a caller ID feature so you need only answer and pay for the calls you need or want to receive. If you receive calls on your cellular phone but have access to a fixed line, you can save money by using the fixed line to return calls. Bellot further advises that consumers make it a point to read their cellular phone contract carefully.
“Check to find out if you will be liable for fraudulent charges,” she said. “If possible, choose a phone with a password feature to deter fraudulent use of your telephone. Also, find out what action you should take if your phone is lost or stolen.”
Finally she cautions against using a cellular phone while driving.
“This practise is extremely dangerous,” she said. “If you must use a telephone while in your car, opt for one that will allow for hands free use or, better still, pull off the road first.”
If you have a complaint that is not first satisfied by your Cellular Service Provider you may contact the Consumer Affairs section of the Public Utilities Commission.
