Kerzner International is vigorously fighting – and denying – a class action lawsuit alleging that it engaged in “unfair and deceptive practices” relating to the ‘mandatory housekeeping gratuity and utility service fee’ it charges Atlantis guests, Tribune Business can reveal.
An amended complaint, filed in the US District Court for the southern district of Florida on June 30, 2011, by a Jennifer Costa on behalf of the class action plaintiffs alleges that the ‘mandatory’ fee is “deceptive” because Kerzner International does not pass all of it on to either housekeeping staff or to cover utility fees.
“By labelling the gratuity and utility charge something that it is not, Kerzner is deceiving consumers into paying more for their hotel room than they bargained,” the class action lawsuit alleged.
