Crave GuestService+ includes food and drink ordering for Room Service or in Hotel restaurants, bars, pool areas and conference rooms. Goods are charged to the room or paid by PayPal or credit card. Hotel bills can be paid without queuing for checkout.
Guests can access a vast range of concierge services in multiple languages wherever they are. Information on Hotel amenities is instantly accessible. Ratings and feedback are encouraged with integrated social media boosting the Hotel’s on-line presence and providing valuable guest feedback. Loyalty club information is integrated and instantly accessible.
Hotels benefit from higher guest satisfaction, increased spend per customer and a brand interaction with the guest that lasts long after the visit. The Smartphone app continues to be useful to the guest after their stay, thereby extending the brand experience and enticing them to rebook.
