BTC announced that the disruption in telephone services that had been affecting the residents of Mangrove Cay for the greater part of a week is resolved and that all services are back to normal.
The outage, affecting both voice and internet services, was occasioned by a faulty network element.
“We apologize for this extended outage and all of the very real inconveniences it caused to the residents of Mangrove Cay. We recognize and accept as well that we could have done a better job of communicating the situation to the residents of Mangrove Cay, so for that as well, let me extend my apologies and assure residents of the community that we will be more responsive on matters like this going forward, wherever they may happen.”, stated Geoff Houston, CEO of BTC.
BTC will provide some measure of compensation to the customers affected, included relief on the charges for the service as well as credit for mobile customers. “It is our way of compensating customers for the inconvenience.” BTC will also meet with the residents of Mangrove Cay in a town meeting in the near future to discuss the matter and future plans for telecoms in the community.
